96 N. 500 W STE 160, Bountiful, UT 84010
801-478-7200 Toll Free 1-844-44MEREO
Our hosted VoIP solutions can be customized based on specific business needs.
Standard Features
• Multiple Extensions
• Multiple Phones per Extension
• Softphone Support
• Unified Inbox (Voicemail to Email)
• Multi-Level IVR Auto Attendants
• Admin and User Web Portal
• Music On Hold
• Schedule Based Routing
• Ring Groups
• Hunt Lists (lists of ring groups)
• Call Screening
• Call Recording*
Fax Features
• Fax to Email (PDF)
• PDF/TIFF to Fax via Web
• Fax Delivery Confirmation
Call Center Features
• ACD Call Queues
• Orderly Queue Handling
• Local and Remote Agents
• Call Queue Recording*
Reporting
• CDR (Call Detail Records)
• Call Center Stats Pro (Add-on)
Directory
• Company Directory
• Enhanced Directory
• Personal Contact Lists
End User Features
• Find Me / Follow Me
• Voicemail Configuration
• Access to Voicemail Messages
• Access to Call Recordings
• Caller ID Blocking
• Call Screening Based on Caller ID
• Call Forward on Busy
• Call Forward on No Answer
• Do Not Disturb
• One Touch Call Recording*
• Directory with Click-to-Call
• CDRs with Click-to-Call
• Language Selection
Active Operator Panel
• Real-time Extension Monitoring
• Transfer to: Extension, Mailbox, Mobile
• Click-to-Call
• Call Pickup
• Listen (Spy)
• Listen and Whisper
• Add/Remove Agents from Queues
• Pause/Unpause Agents
• Set User Status
• CRM Popup Integration
• Phonebook
• Chat/IM
Voicemail Features
• Voicemail to Email Forwarding
• Multiple Maiboxes
• Message Waiting Indicator
• Multiple Voicemail Folders
• Visual Voicemail via Web
Call Features
• Call Flip (Transfer to Mobile)
• Custom Tag (Caller ID Prepend)
• Attended Transfer
• Blind Transfer
• Call Parking and Retrieval
• Virtual Extensions (pure forwarding)
• Feature Dial Codes
Conferencing
• Conference Rooms
• Both Fixed and Dynamic Rooms
• Personal Conferences
• Real-time Conference Management
Media Files Management
• Music-on-Hold Web Management
• Click-to-Call Recording of Greetings
Convenience Features
• Bulk Generation of User Extensions
• Automatic DID Routing
• Phones Auto Provisioning
• Popular Phone Templates