It is extremely important to properly configure your WiFi router in high density housing (apartments, condos, etc). Improper configuration can lead to slow internet speeds & connectivity issues. Below are several tips to improve your WiFi network. If these tips do not improve your connection, please contact our support team for assistance.
You will experience the fastest internet speeds by connecting your computer directly into the wall jack. You can install a network switch to create multiple wired connections from your wall jack.
WiFi speeds can vary greatly based on the type of WiFi router installed & the frequency on which your WiFi broadcasts the internet. You will see an increase in internet speed by using a wireless AC router with 2.4Ghz & 5Ghz frequencies. High density apartments can present WiFi challenges due to signal congestion. Changing your WiFi channel to a less used frequency can make a big difference. You can change the channel by logging into your routers administration console. Please visit the support page for recommendations on WiFi routers.
Plug your computer directly into the wall jack to verify connectivity. If the internet is working with a direct wired connection to your computer, please reset your WiFi router. If this does not resolve your issue, please refer to your manufacturer’s user guide.